RETURN POLICY

We accept returns within 30 days of the original purchase except where otherwise noted.

On-Site, point-of-sale purchases must be returned by mail to the local velofix Corporate storage location within 30 days of purchase OR in-person before the technician leaves the appointment. Velofix will under no circumstances return/drive to a site to complete a return transaction.
Note: If you purchased a bike or accessory on Shopvelofix.com, please contact inquiries@shopvelofix.com.
We do not offer exchanges. Please submit your return and place a new order.

Shipped returns take 10-14 days to process from the time we have received your package.
Refunds (not applicable to the purchase of bicycles) of any kind may take 7-10 business days to process and show up on your statement. This will vary depending on your financial institution. Refunds go back to your original method of payment – Credit Card, Gift Card, etc.
If your return is deemed ineligible your package will be returned to you. Please read the following carefully to prevent your package from being rejected.

Must be new and unused with all manufacturer packaging intact and undamaged — boxes, tags, etc.
Must be in a separate shipping box to protect the original product packaging from damage during transit.
Must include the Ticket Number and Mobile Bike Shop ID found at the top of your receipt.

Missing proof of purchase
Food or nutritional products.
Used, installed, or worn.
Exposed to the elements (rain, mud, etc.).
Damaged merchandise, discounted for any reason, discontinued, clearance or “Final Sale” products.
Damaged manufacturer packaging will cause your return to be rejected.
Have return labels applied directly to product packaging (please use a shipping box)
Custom-assembled products including but not limited to: wheels and complete bikes with custom-selected components.
Gift Card sales are final and cannot be redeemed or exchanged for cash, except where required by law.
If they do not include the Ticket ID and Mobile Bike Shop ID found on your receipt

Note:

We recommend taking photos of your return item as well as shipping label both before and after repacking for reference.
velofix is not responsible for item(s) lost or damaged in shipping.

All new products sold by velofix are covered by the individual manufacturer’s warranty policy. Each brand determines eligibility for its warranty claims.

For returns both inside and outside the continental US the shipper is 100% responsible for providing a shipping label from the carrier of your choice.

All special order items, either for use as-is OR intended for installation. Note that the 100% deposit taken at time of special order is NON REFUNDABLE unless the order can be canceled with the vendor prior to shipping and without fee.