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Bike Shop Questions

How do I reschedule my appointment?

If you need to reschedule your appointment, please provide us with 48 hours’ notice by reaching out to inquiries@velofix.com

Do you install bike components / accessories?

Yes, we can install customer-sourced components and accessories. If you need support in sourcing parts, please reach out to inquiries@velofix.com.

Do you repair flat tires?

Yes, we repair flat tires on both analog bikes and e-bikes. To book a flat repair for an analog bike, select “General Service | Small” under “A la Carte”. For electric bikes, select “eBike Flat Repair” under “Electric Bike Service Packages”. We recommend you add any specific details (e.g. tire sizes) in the “Tell us about your bike” field.

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What type of bikes do you service?

velofix is a full service Mobile Bike Shop, equipped with all the tools and technical expertise to service every kind of bike including: Road, Tri, Mountain, Hybrid/Commuter, E-bikes, Tandem, Trikes, Kids’ bikes, etc.

Do you service electric bikes?

Yes, we are equipped to service all brands of electric bikes! Our technicians can perform any mechanical or bicycle-related work on electric bikes, but they cannot diagnose electrical problems or install motor kit conversions.

Where do you do my Bike Service?

All services are performed on-site at your home, office, or wherever you schedule your service, and all tunes and services take place inside our Mobile Bike Shop. velofix Mobile Bike Shops are fully equipped with all the tools, parts, drivetrain washing tanks, and electricity needed to look after all your bike needs.

How do I book my bike service?

Booking your bike service has never been easier! Easily book online – no hauling, hassle, or waiting! 

 

How to Book with velofix

Step 1: Click here and enter your zip/postal code

Step 2: Select  the service category of your choice from the drop-down menu

Step 3: Choose the package, date, time and location for your appointment

Step 4: Sit back and relax. velofix will get your bike back into tip top condition

 

How long does a service take?

Service time is based on the Package you choose, but most services will take approximately 60-120 minutes. You are invited to stay, watch and chat with your technician. 

Does velofix sell bikes?

Yes, we sell analog bikes, e-bikes, and accessories on our marketplace, Shopvelofix.com. With every bike purchase, you receive free delivery, assembly, and safety check, guaranteeing a flawless ride from the start. Bikes are only available in velofix markets. 

Is my bike insured while you are working on it?

Yes, velofix has full insurance coverage for your bike while in our possession.

Do you do bike fittings?

To check if we have a bike fit service in your area, enter your zip/postal code and check the services available in your area. 

You state you have a 100% guarantee for service work done?

Yes, if you are not completely satisfied with the service, we make sure by the time we are done that you are satisfied. Our goal is to build loyalty and long-term relationships with our customers through our quality of service, and the integrity and transparency in which we do it. In saying this, we do not provide a guarantee for any bike that was serviced more than fifteen (15) days prior to the date of the follow-up request.

Do you test ride my bike after the service?

Yes, all bikes are tested by our expert technicians before your service is deemed complete. We also encourage customers to test ride their own bikes to make sure they’re 100% happy before we leave.

Do you do Corporate or Team/Club Service Packages?

Yes, visit Events & Club Services or Fleet and Corporate to learn more. If you have any questions, reach out to us at commercialsales@velofix.com.

Does velofix do ski tuning and waxing as well?

Yes, in select areas our expert technicians are able to do both ski and cycling based services. Enter your postal/zip code into “Book a Service” and if your local velofix Mobile Bike Shop delivers this service, the Ski Tuning service will appear.

Your service packages only include labor, how much will parts cost?

The cost of parts is determined by what is required for your bike. Our expert technicians will walk you through any parts needed BEFORE the service so you are educated and informed on what is needed. We stock an array of parts in order to complete your service and get you ready to ride.

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